Frequently Asked Questions

Spring Water

NovoH2O sources its high quality bottled spring water, for example, our popular 15 litre bottle, exclusively from the Peats Ridge area in the New South Wales Central Highlands. The area’s sandstone bedrock provides a fine natural filtration system producing high-quality spring water. The abundant rainfall seeps down through the sandstone, gradually absorbing minerals and trace elements from the rock layers.

The crystal clear natural spring water of NovoH2O's source is 100 percent pure with no preservatives or additives and with regular independent laboratory analysis the NovoH2O team ensures every bottle is of the highest quality natural spring water.

NovoH2O follows strict bottling procedures to ensure BPA is not traced in our bottles. The NovoH2O team also sends products to government analysers to ensure BPA is not traced in any of our products.

Yes. NovoH2O's spring water contains only naturally occurring fluoride. Our fluoride levels are 1 part fluoride per million parts water (1.0 ppm). The level of fluoride in our water is attributed to significant dental benefits. (see - Centres for Disease Control and Prevention. Public Health Service report on fluoride benefits and risks. JAMA 1991; 266(8):1061–1067)

NovoH2O provides both bottled spring water coolers and water filtration coolers. For a number of our customers, spring water is the best option as it is a natural product, easily installed and is often more affordable. For customers that require significant quantities of water and do not want to handle spring water bottles, our filtered water coolers offer a great solution.

Water Coolers & Delivery

New NovoH2O customers will receive 12 months cooler rental for $99.00 + 3 free 15L bottle (offer includes all cooler types). Water cooler rental will be $99.00 ongoing.

Our coolers are of the highest quality and servicing is free of charge during the rental period.

Our drivers will visit you on a fortnightly or monthly basis, ensuring that you have adequate supply of spring water and also guaranteeing that your cooler service is maintained and monitored during the rental period. We are also available on call for any sales or maintenance requests.

Water Filters

For just $45 a month (+ GST) you can have a filtered water cooler installed at your premises. A fixed cost solution for drinking water works well for our clients; no matter how much you drink, the price doesn’t increase.

The filtration systems we use include a fine sediment filter and a carbon filter. The filters remove chlorine, contaminants and unwanted organic material, providing pure water with a neutral taste.

Yes. After a quick inspection a suitable time will be organised for installation. Installation usually takes around an hour and will be conducted by a NovoH2O specialist and an authorised plumber.