The NovoH2O Story

Mark Clemens-CEO

Mark Clemens-CEO

Established in 2003 through the union of Sydney’s largest independent bottled spring water supplier and a leading filtered water cooler supplier, NovoH2O is the only company in NSW that offers a full range of filtered water cooler and bottled spring water solutions to businesses and households.

This means that NovoH2O can genuinely assess your drinking water needs and recommend a solution that is right for you, not just try to sell you a system.


Our products and services include:

  • NovoH2O filtered water coolers and undersink coolers
  • NovoH2O High volume industrial bubblers
  • Filter and cooler replacement services
  • Bottled Spring Water under the NovoH2O and Crystal Rock brands (15 and 11liter bottles)
  • Zip and Birko hot drinking water systems
  • Packaged 600ml bottled water
  • Plastic and paper drinking cups

NovoH2O is an independent, family -owned and run company, based in Homebush, Sydney.

Our long standing staff have a thorough understanding of our range of products and what is the right product to fit each of our customers needs. We take pride in our professional approach and friendly personal service.

Our People

Mark Clemens


NovoH2O is unique in that we are a major supplier of BOTH bottled spring water and filtered water coolers. We find out what our customer needs and recommend the right system to suit those needs.

Sara Fisher

Operations Manager

We try and make it as easy for our customers as possible. We are flexible enough to comply with particular customer delivery and invoicing requests.

Stuart Lockhard


We use only the best in class filter equipment and fittings with every installation job. We also take whatever time is necessary to achieve a neat, safe and long lasting installation. We want to get the installation done right the first time.

George Nicolacopoulos

Driver —Inner West Run

Our customers tend to stay a long time. I have been with the Company for over 12 years and I can think of many customers who have been with us since the start.


Nick Kilpatrick

Driver-Sydney CBD and Eastern Suburbs Run

Our office customers particularly like our regular top-up service. They don’t have to worry about reordering bottles, we just come automatically each 2 or 4 weekly period and replace the empty bottles. I pride myself in managing my customers bottle stocks throughout the year so they never run out of water.

Josh Hrdlicka

Driver-Western Sydney

I like the fact that we manage our own delivery areas. We get to know each customer well and feel accountable to ensure they never run out of water.

Mary-Jane Clemens

Key Account Executive

Whilst NovoH2O is Sydney focused, out national network of independent filtered and bottled water suppliers enables us to effectively service national customers across Australia.

Tony Ridling

Factory Technician

We have a reputation for product quality and reliable supply to our customers. We co-pack for 8 other spring water brands and they rely on us to supply them daily throughout the year.

What our customers say about us..

NovoH2O have been supplying us for over 10 years and have been very reliable and responsive to our needs.

JeffPurchasing Office, National Transport Company, Banksmeadow

The driver is really friendly and ensures we never run out of water. The billing system is simple and hassle free. Very happy with NovoH2O.

MarieOffice Manager, CBD Law Firm

We have over 15 sites across Sydney and regional NSW. NovoH2O servicing of the filtered water coolers has been consistent over the 7 years since we started with them. If ever there has been a problem with a filter system it is fixed quickly.

MichelleAdministration Manager, NSW based Not For Profit Organization